Sherbim Klienti
Sherbim Klienti
- 1 Vende Pune
- 159 Shikime
Oferta e pagës
Paga me marrëveshje
Për Freelancer
Jo
Afati i aplikimit
20-sht-2026
Përshkrimi i Punës
This role focuses on providing excellent customer support and ensuring a positive guest experience. Responsibilities include handling customer inquiries and complaints, assisting with bookings and reservations, managing refunds or changes, communicating through phone, email and social media, and building strong relationships with customers.
Become part of our team
APPLY NOW
Our team is expanding
++ You have a bachelor’s degree in Marketing, Tourism, Business Administration, Hospitality? You have excellent communication skills, ability to multi-task, prioritize and manage time effectively? Then, we’re looking for you!
The position requires a Bachelor and/or Master Degree and 1-3 years of experience in the field or in a related area. The candidate should have knowledge of commonly-used concepts, practices and procedures within tourism field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
Tasks:
· Generate sales leads of company’s products and services
· Meet personal/team sales targets
· Follow communication procedures, guidelines and policies
· Handle customer requests and complaints via phone, email, mail or social media within the time limits and follow up to ensure resolution
· Assist with bookings and reservation, refunds, or exchanges
· Inform customer of deals and promotions
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Build sustainable relationships of trust through open and interactive communication
· Work with customer service manager to ensure proper customer service is being delivered
· Compile reports on overall customer satisfaction
Requirements:
· Bachelor Degree in Marketing, Tourism, Business Administration, Master is an advantage
· At least +3years of proven customer support experience
· Strong and excellent communication skills in active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to multi-task, prioritize and manage time effectively
· Negotiation, Positive Attitude and Problem Solving
· Attention to Detail
· Organizational Skills and Adaptability
· Ability to Work Under Pressure
· Computer Skills
Interested candidates should apply by sending an email to hr@choosebalkans.com
We will be glad to interview all candidates selected from the CV screening.
Thank you!
Aftësi
Fjale Kyçe
- Shpërndaj postimin:
Punë të ngjashme
4 muaj më parë
Përshkrimi i Punës
-
Vendndodhja
Rruga Bedri Karapici, 1. Tirana, Albania
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Paga
Paga me marrëveshje
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Sektori
Sherbim Klienti & Marketing -
Data e Publikimit
1 javë më parë
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Apliko Para
20-sht-2026
Property Development
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Celular
0675133443 -
Email
choosebalkans@gmail.com
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Vendndodhja
1. Tirana, Albania